Privacy Policy
Last updated: [DATE]
About This Policy
Ace Gas Services (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.
Business Details:
- Trading Name: Ace Gas Services
- Legal Name: Tim Foster T/A
- Gas Safe Registration: 939759
- Contact: acegasservices@acegas.info
- Phone: 07379 632433
Information We Collect
Personal Information
We may collect the following personal information:
Contact Details:
- Full name
- Phone number(s)
- Email address
- Postal address
- Property address (if different from postal address)
Service Information:
- Property type and details
- Heating system information
- Service history and preferences
- Emergency contact details
- Access requirements
Business Information (for commercial clients):
- Company name
- Business address
- VAT number
- Contact person details
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Cookies and similar technologies
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Scheduling and conducting appointments
- Providing quotes and estimates
- Carrying out heating, plumbing, and related services
- Emergency response services
- Issuing CP12 certificates and service records
- Warranty and guarantee administration
Communication
- Responding to enquiries and requests
- Sending appointment confirmations and reminders
- Providing service updates and follow-ups
- Sending maintenance reminders
- Emergency service notifications
Business Operations
- Processing payments and invoicing
- Managing customer accounts
- Improving our services
- Staff training and quality assurance
- Compliance with legal and regulatory requirements
Marketing (with consent)
- Sending promotional offers and updates
- Seasonal maintenance reminders
- New service announcements
- Customer satisfaction surveys
Legal Basis for Processing
We process your personal data under the following legal bases:
Contract Performance: To provide the services you have requested and fulfill our contractual obligations.
Legitimate Interest: For business operations, service improvement, and direct marketing to existing customers.
Legal Obligation: To comply with Gas Safe regulations, health and safety requirements, and other legal obligations.
Consent: For marketing communications and website cookies (where required).
Information Sharing
We may share your information with:
Third-Party Service Providers
- Payment processors
- Appointment scheduling systems
- Email marketing platforms
- Website hosting providers
- Cloud storage services
Professional Partners
- Manufacturer warranty departments
- Parts suppliers (for warranty claims)
- Subcontractors (when necessary for service delivery)
- Insurance providers
Legal Requirements
- Gas Safe Register (for compliance purposes)
- Local authorities (for building regulations)
- Emergency services (in urgent situations)
- Legal authorities (when required by law)
We ensure all third parties maintain appropriate data protection standards and use your information only as instructed.
Data Retention
We retain your personal information for the following periods:
Customer Records: 7 years (for warranty, tax, and legal compliance) CP12 Certificates: 2 years (Gas Safe requirement) Emergency Service Records: 6 years Marketing Communications: Until you unsubscribe or object Website Analytics: 26 months (Google Analytics default) CCTV Footage: 30 days (if applicable)
Your Rights
Under UK data protection law, you have the following rights:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your personal information (subject to legal requirements).
Restriction
Request limitation of how we process your information.
Portability
Request transfer of your information to another service provider.
Objection
Object to processing based on legitimate interest or direct marketing.
Automated Decision-Making
Rights regarding automated decision-making and profiling (if applicable).
To exercise these rights, contact us at: acegasservices@acegas.info
Cookies and Website Technology
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze website usage
- Provide relevant content
Cookie Types:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie consent tool.
Data Security
We implement appropriate security measures to protect your personal information:
Technical Measures:
- Encrypted data transmission (SSL certificates)
- Secure server infrastructure
- Regular software updates
- Access controls and authentication
Organizational Measures:
- Staff training on data protection
- Regular security reviews
- Data breach response procedures
- Secure document storage and disposal
International Transfers
We primarily process data within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions
- Standard contractual clauses
- Binding corporate rules
- Other approved transfer mechanisms
Contact Information
Data Protection Enquiries:
- Email: acegasservices@acegas.info
- Phone: 07379 632433
- Address: [Business Address – to be provided]
Business Hours: Monday to Saturday, 6:00 AM – 8:00 PM
Complaints
If you have concerns about how we handle your personal information, you can:
- Contact us directly using the details above
- Complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Legal or regulatory updates
- Best practice improvements
We will notify you of significant changes through:
- Website notifications
- Email updates (if you have consented)
- Updated policy date
Service-Specific Information
Emergency Services
During emergency callouts, we may collect additional information including:
- Emergency contact details
- Property access information
- Safety-related information
- Insurance details
Landlord Services
For CP12 certificates and landlord services:
- Property management details
- Tenant contact information (with consent)
- Compliance records
- Certification history
Warranty and Maintenance
For ongoing services:
- Equipment details and serial numbers
- Service history and schedules
- Maintenance preferences
- Warranty registration information
This Privacy Policy is effective from [DATE] and was last updated on [DATE].
For any questions about this Privacy Policy or our data practices, please contact us at acegasservices@acegas.info or 07379 632433.